Refund & Cancellation Policy

Last updated: September 20, 2026

1. General Overview

At Singh Furniture Works, we aim to provide high-quality furniture and home furnishing solutions. Because furniture requirements and manufacturing processes vary, our refund and cancellation terms may depend on the specific product and order status.

2. Order Cancellations

Cancellation policies depend on the type of product ordered:

  • Standard Products: Orders for standard inventory items may be cancelled before the order has been dispatched or prepared for delivery. Once an item is dispatched, cancellation may not be possible or may be subject to a restocking fee.
  • Custom & Personalized Products: Orders for custom-made, personalized, or bespoke furniture cannot generally be cancelled once production has commenced, as these items are made specifically to your requirements.

The exact order status and its effect on your ability to cancel will be discussed during the ordering process.

3. Refunds

Refund eligibility is determined on a case-by-case basis depending on the product and the reason for the refund request. Refunds may be offered if a product is found to be defective upon delivery and cannot be repaired or replaced.

Please note that minor variations in wood grain, fabric texture, or finish color are natural characteristics of the materials and do not constitute a defect.

4. Delivery and Installation Terms

Delivery timelines and installation requirements vary depending on the furniture type and your location. If an item cannot be delivered due to access constraints at your property (e.g., narrow staircases, small doorways), refund eligibility may be affected. It is the customer's responsibility to ensure that the ordered furniture will fit into the intended space.

5. Product-Specific Policies

Certain products or bulk commercial orders may carry their own specific warranty, return, or cancellation terms, which will be provided to you at the time of quotation or order confirmation.

6. Contact Us

Customers should contact our business team directly to discuss product-specific policies or to initiate a cancellation or refund request. You can reach us at contact@singhfurnitureworks.com.